With reasonable care a Backfriend hinge should last at least 12 months. However, premature failure can be caused by (1) Compressing the Backfriend in a folding carseat; (2) Letting the seatbase flop down into a fully-opened position; or (3) Letting your body fall down suddenly into the Backfriend.
To extend the life of your Backfriend, we recommend that hinges, hinge locks, and Velcro be replaced as soon as necessary.
Defects in materials or manufacture which occur within 12 months from the date of purchase will be repaired or replaced at the option of MEDesign Ltd., free of charge. Repairs required because of accidental damage, normal wear and tear, or misuse are chargeable. Shipping charges for warranty services are the responsibility of the customer.
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